What is our contact email? 

- thecustomfabricslayer@outlook.com - please expect a response in 24-48 hours during business days. If you don’t get a response within this time frame please send us a message on the business page! Please keep in mind we do not respond to emails on weekends  (Friday 6PM MST to Monday 8AM MST).


What is our turn around time?

- 21-28 business days. This excludes weekends and holidays. The turn around time begins every Monday after the round closes. Please allow up to 5 business days for processing. Please visit our turn around time page for the most up to date turn around times on bases!


What is our turn around time for retail?

- Please allow up to 5 business days for processing retail / in stock items. 

Why does my discount code not work on solid colours?

- Due to high cost we unfortunately are unable to discount retail solid colours unless a special event specifically discounts them. Everything we ship is by air, which is highly expensive. This allows us to keep everything restocked fairly quickly, but means we have no room to discount solids unfortunately. 


What do I need to send in for custom printing?

- We require a high quality image in PNG, EPS, or JPG format at 300 DPI minimally in RGB format. This allows for the best printing. Please only email these files, as sending over social media damages the quality of images. These files MUST be seamless. The custom fabric slayer is not responsible if you send in files that are not seamless for effortless printing.

Do you cancel orders?

- No we do not. Once an order is placed it is put through processing immediately and every order that is preorder is custom to the individual orders. Due to the nature of every order being custom we are unable to cancel them. We also do not cancel retail orders due to choosing the wrong shipping method (I.E choosing cubby/combine rather then tracked shipping. We will happily adjust it, so it is tracked shipping and ship that out right away).